What information do we Collect?
We only collect and store information about you when you place an order, book a consultation, sign up for our newsletter, or send us a query. You can visit our website anonymously if you do not engage in any of these activities. The information we may store relates to your name, address, email address, preferences, order details (such as products, date and prices), your query. If you have a consultation with us we may keep details of your preferences and any further help we provided after for up to 12 months incase you require further guidance from us.
If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to
- Process your order
- Send you emails about products that may interest you
- Provide you with a consultation or further information in the future
- Answer queries
- Improve our customer experience and gather your feedback
- Notify you about changes to our services
When you provide your email address for an order you will not be opted into the mailing list unless you apply to do so separately. Your email address will only be used for updating you on your order in this situation.
We do not send marketing via post, telephone or text.
How we protect your information
You can unsubscribe from email updates at any time either by clicking unsubscribe in an email sent to you or emailing us directly. You can request a copy of all information we hold on you at any time. We may charge you £10 to cover the cost of providing this information to you.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
The Norfolk Nappy Company 6 Carrowbreck close, Hellesdon, NR6 5FB