Privacy Policy

What information do we Collect?

We only collect and store information about you when you place an order, book a consultation, sign up for our newsletter, or send us a query. You can visit our website anonymously if you do not engage in any of these activities. The information we may store relates to your name, address, email address, preferences, order details (such as products, date and prices), your query. If you have a consultation with us we may keep details of your preferences and any further help we provided after for up to 12 months incase you require further guidance from us.

If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.



Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How is your information used?

We may use your information to

- Process your order

- Send you emails about products that may interest you

- Provide you with a consultation or further information in the future

- Answer queries

- Improve our customer experience and gather your feedback

- Notify you about changes to our services

When you provide your email address for an order you will not be opted into the mailing list unless you apply to do so separately. Your email address will only be used for updating you on your order in this situation.

We do not send marketing via post, telephone or text.


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sharing your personal information We do not share your personal information unless it is to provide you with the service you have requested. In order to fulfil your order we would need to provide royal mail or dpd with your name and address. We only share the minimum information required to fulfil such actions. Where you use our site to purchase from a third party site we cannot be responsible for the information the third party stores and uses therefore you should read their privacy policy.


Opting out

You can unsubscribe from email updates at any time either by clicking unsubscribe in an email sent to you or emailing us directly. You can request a copy of all information we hold on you at any time. We may charge you £10 to cover the cost of providing this information to you.


Changes to this privacy policy

The Norfolk Nappy Company has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

The Norfolk Nappy Company 6 Carrowbreck close, Hellesdon, NR6 5FB